Standard Australia Post: 2-8 Business Days

Express Australia Post: 1-4 Business Days

We offer free standard Australia Post shipping on orders over $75.

For orders under $75, we charge a flat rate of $9.90 for standard Australia Post shipping.

Once we have processed your order, you will receive a shipping confirmation via the email you placed your order with. Here you will find a link that takes you to our tracking page that displays live updates to your order's shipping status.

If you do not have access to your shipping confirmation email, you can simply enter your details on the tracking page form here.

If your order hasn't been shipped, please contact our customer service as soon as possible to update your shipping address. Unfortunately, once an order is shipped, we are unable to change the delivery address.

Please contact our customer service immediately if you need to cancel your order. However, once an order is lodged with our courier, it cannot be cancelled.

Yes! The entire Elly's range is 100% gluten free.

All of our products are also palm oil free, all natural and made in Tasmania.

We also have vegan options!

Yes, we ship all over the world.

However, if you are shipping outside of Australia or New Zealand, please send us an email at help@ellys.com.au as we will need to manually process your order.

If you have experienced an issue with your order, please get in contact with us via our email at help@ellys.com.au and we will do everything we can to make things right!

*Please see our Refund Policy for more information.